Key Skills

• Linux Server and Network Environments: Apache, MySQL, PHP, Networking, Microsoft And Linux Servers
• Application knowledge: Informatica, Datastage and Office
• Advanced training for servers and networking
• Fluency in English and Finnish

Education

1998–2003 Business School, IT Specialist, Aikuiskoulutuskeskus, Tietokoneasentajan osatutkinto

Work Experience

Senior support specialist / Team Lead, Wipro, Gdansk (2021–2024)
Consultant, 1st-level support via email, ServiceNow, or phone. Troubleshooting, escalation, monitoring tasks, Service-now production development. Took Team Leader role in 2023.

Customer Service Specialist, Alcon (2021)
Product returns and feedback. Routed sensitive customer data to correct departments.

Senior support specialist / Team Lead, CGI, Warsaw (2018–2020)
Consultant in ACES project. 1st-level support via email, ServiceNow, or phone. Troubleshooting, escalation, monitoring tasks (YLE, Sandvik, VR), SOK Datastage support. Took Team Leader role in 2019.

Finnish Service Desk, Affecto, Warsaw (2017–2018)
Consultant and deputy for Service Desk management. Incident routing, schedules, escalations, documentation, and communication with clients.

Logistics Expert – Finland and Nordics (2005–2015)
Logistics, warehousing, transport, and customer service roles at Kaukokiito / Tyvi and Chenker / Kiitolinja. Rigid trucks, full trailers, terminal deliveries. Holds ABECEDE driving license.

Personal Skills

• Excellent time management, confidentiality & communication skills
• Strong interpersonal, collaborative, and organizational skills
• Ability to work rapidly and meet deadlines under pressure
• Capable of multi-tasking and coordinating

Hobbys

Linux server web, email, hosting. AI integrations and light python programming for fun. Fishing

About Me

A competent Finnish Customer Service professional with a proven track record of providing specialist technical and helpdesk support. Supervisor and Troubleshooter with experience in Logistics, Linux, Windows servers, and networking. Creative and strong troubleshooting skills to solve complicated tasks and incidents with excellent customer service skills.